Frequently Asked Questions

ActionCOACH

  • ActionCOACH is the world’s #1 business coaching franchise with more than 25 years of experience. Established in 1993, ActionCOACH continues to prosper and grow ahead of the competition. Our franchise partners span the globe in more than 100 countries.

  • For answers to the most commonly asked questions, visit Frequently Asked Questions - ActionCOACH Australia

Business Coaching


  • A Business Coach guides business owners in clarifying their vision, aligning it with personal goals, and taking the business from where it is now to where they want it to be. Business coaching is all about strategic growth.

  • A business coach can support you at any stage—whether starting up, improving operations, or preparing for sale. Success requires hard work and commitment. See if business coaching fits your needs.

  • Choose a business coach whose values align with yours. Research, meet a few, ask questions, and find one who listens and aligns with your goals.

  • An entrepreneur is someone who takes charge of their venture, continuously growing and pushing boundaries. A business coach can help entrepreneurs break through limits and reach success.

Strategic Business Planning

  • A strategic business plan outlines how a business will achieve its goals, covering marketing, finance, operations, and sales strategies aligned with your vision and mission. I can help you develop a comprehensive plan, customized for your unique business needs.

  • Yes, every business benefits from a strategic plan. It’s essential for growth, navigating challenges, and even preparing for sale. Think of it as a blueprint, much like building a house—you need a solid plan to ensure success. Learn more here.

  • To stay aligned with your goals, I recommend a quarterly review of your strategic plan. This process helps you learn from past results, assess progress, and identify new growth opportunities.

  • An effective plan covers your executive summary, SWOT analysis, financial projections, client and competitive analysis, sales and marketing plans, and operational strategy. Starting with a clear vision is key, and I’m here to guide you in building each component.

  • The timeline varies, but with my guidance, you can develop a robust plan in as little as 2 days through either our online strategic planning builder, our group workshops or a custom, private session, tailored to meet your needs

Business Growth

  • Firstly, determine which area you would like to grow. Do you want to sell more of the same product to your existing target market, sell a different product to your current clients or develop a new product and new market altogether? Once you have determined where you want to grow then you will be able to determine the best possible strategies in this specific area. There are so many ways in which a business can grow; infrastructure, location, staffing, product, services depending on you and your businesses goals. That said, I believe that the first step is always finding out exactly where you want to grow your business. I outline exactly what strategies are possible, and how to implement them, in my book, What’s Your Pan

  • By assessing your business as a whole, you can determine where you have the highest potential to increase profits and can work on creating strategies around those areas. It may be to negotiate with your suppliers, decrease your recurring expenses, increase your average dollar sale or increase transactions. All businesses are different. The most logical answer is to look at all of the areas of the business that you can improve, i.e. efficiency and quality of service. If you can save on time or money with each improvement you make, you will grow your bottom line.

  • At a bare minimum, you should look at - Monthly turnover, monthly margin, break-even, budget to actuals and cashflow. To learn how to understand basic business financials, watch my webinar here.

  • To create a cashflow projection, start with your opening bank balance, then look at all the income and expenses that you know are coming in and going out for any given period (it may be each day, week or month depending on how big your organisation is). This will give you a predicted closing balance from which you can determine whether you have positive or negative cashflow. Once your recurring income and expenses are accounted for, you can start to add in forecasted cash in/out to see how this affects your cashflow position. Creating a budget is about looking at your history of income and expenses, and budgeting for upcoming income and expenses based on your past trajectory and trends. For more information, you can watch my webinar ‘Understanding basic business financials’.

DISC Profiling

  • Employee engagement is the extent to which employees feel enthused about their jobs, how committed they are to the organisation, and therefor the amount of effort they put into their work.

  • Organisational culture encompasses the values and behaviours that contribute to the unique social and psychological environment of a business.

  • They are highly motivated to work hard towards a common goal that is in line with the company's vision. They will be committed to the values of the organisation, displaying them through their behaviours.

  • There are a range of approaches that can be implemented at your workplace to help motivate staff and keep them engaged in their work. My number one suggestion is to make sure your organisational leaders are visible and accessible. Sometimes it’s the simplest gestures that make the biggest impact. Here are some other ideas to get you started:

    1. Ask employees what motivates them; see what needs to be changed or updated to ensure they remain satisfied and productive.

    2. Reward and recognise wherever possible.

    3. Trust your staff.

    4. Offer flexible arrangements.

    5. Make employees feel proud of their work.

    6. Remember your mood affects employee motivation.

  • Key performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result or goal. KPIs are a great business tool, providing a focus for strategic and operational improvement, creating an analytical basis for decision making and helping focus attention on what matters most for each individual. Learn more about KPI’s here.

Work Life Balance

  • Firstly, decide where you want to go and what you need to achieve to get there. Then come up with SMART (Specific, Measurable, Achievable, Realistic (or Relevant), and Time-based) goals that align to this vision. Having goals based around this acronym will help you to get really clear on what it is that you wish to achieve, and how you are going to achieve them.

  • The first thing is awareness of what you want to change or transform. Secondly, once the awareness is there, you need to actually want to change and be prepared to make changes. Sometimes people are aware that they need to change (i.e. they may want to lose weight or get fit or stop smoking) – in fact, some are aware of what they want to change for many years – but it’s committing to taking the actions required to make the change, for change to happen. Acting on the awareness is the third step, and the last step is following through consistently to make the changes permanent.

    To summarise,

    1. Awareness

    2. Desire

    3. Actions

    4. Consistency / follow through / keeping the actions up (change takes time!)

  • You can give back through volunteer groups, non-profit organizations, charity or other means. Have a think about why your passionate about ‘giving back’ and decide who or what you want to have a positive impact on then choose a method that aligns with this goal. Whether it's volunteering at a local event, helping a neighbour or making a monetary donation, do what feels right for you.

  • There is no simple answer to this question, it depends on who you are and what habit you want to create. For me it is all in the planning, make a plan for how you can incorporate this habit in your life and then make sure you are held accountable to that plan. An amazing book that explains this well (and I would recommend that you read if you want to explore this question more) is Triggers: Creating Behaviour That Lasts–Becoming the Person You Want to Be by Marshall Goldsmith (who is a top executive coach).

  • Strong leaders lead by example and lead by having ‘Level 5 Leadership’ (leading greater than your own ego, making a difference, impacting beyond one person and leaving a legacy). The greater a global impact one can have, the greater a leader they are seen as. Leading is about inspiring people to change and learn and go to the next level themselves, it’s not about the leader themselves.